- Are You On The Web?
Large or small, the time is right for you to have a presence on the ubiquitous World Wide Web.
It's very likely that you have "web space" available to you already and the tools for building pages are getting simple to use.
I'll give you a few "how to" ideas, the point I want to make is " get on the web."
..... Click here for full article
(Monday, March 18, 2002) - Randall Hilton
- Inspectors, Do We Need Them?
"Just think if you were to add a bath and a couple of bedrooms to a house, it would surely increase the value of the property. And we all know how the government works, the first in our pockets."..... Click here for full article
(Monday, January 14, 2002) - Randall Hilton
- Customer Relations
We are under attack from all sides. I think the comparison to the automobile repair industry is very interesting. I remember when the dealers were very independent it was my way or the highway when it came to repairs and service. Now they are in competition with the local jiffy lube..... Click here for full article
(Thursday, January 03, 2002) - Randall Hilton
- A Cheap Fix
"Randy, I don't know if this post below was written to provoke controversy or if the mentality of this trde has gotten to the point of replace only. There are still a lot of plumbing items out there that have to be repaired and when the good service mechanic gets on a job and finds an old faucet without removable seats he/she had better be equipped to ream the seat, in a proper manner..... Click here for full article
(Monday, December 10, 2001) - Randall Hilton
- Pricing For Profit
If all we had to do was deliver a workman to a job site, let him work all day then collect for his work, we could be pretty efficient, right? But our customers don't always allow that. On Monday, 6 customers may want us at the same time one of our guys calls in sick..... Click here for full article
(Monday, November 19, 2001) - Randall Hilton
- Years In The Trade, The Next Page.
Our industry has been undervalued for decades and that fact is being exploited by investors who are trying to make a quick and profitable turnaround on their money. I don't blame them for taking advantage of an opportunity but what happens is that value it pumped up and..... Click here for full article
(Monday, November 12, 2001) - Randall Hilton
- Trenching
Among the things that I get really riled up about, such as speeding in school zones, driving while intoxicated and "construction heroes." I took a few minutes this afternoon to peruse a few web links on the topic of "trench collapse." Having had trench safety training this has been an eye opening reminder of the looming danger out there..... Click here for full article
(Friday, October 26, 2001) - Randall Hilton
- Extended Warranty
Maybe I'm a bit simplistic but it seems to me that an extended warranty from an outside insurer protects against two basic risks: One is the likelihood that the contractor will be out of business at some point down the road and won't be there to take care of the customer..... Click here for full article
(Friday, October 19, 2001) - Randall Hilton
- Business Tips
I've just returned from conducting a sales tech training session for a mechanical contractor who is branching into service work. We had a great time and I saw several "lights come on" in the techs but the news I want to share is about the contracting side of their business..... Click here for full article
(Friday, October 12, 2001) - Randall Hilton
- Customer Relations
I realize some of you have unique challenges in the business world. Some of you are compelled to get toe to toe with customers on a daily basis. Some of you find that you must hide behind Philadelphia Lawyers (now there's an oxymoron for you!) in order to keep those bad people from weaseling out of their commitments..... Click here for full article
(Thursday, July 05, 2001) - Randall Hilton
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