Large or small, the time is right for you to have a presence on the ubiquitous World Wide Web. It's very likely that you have "web space" available to you already and the tools for building pages are getting simple to use. I'll give you a few "how to" ideas, the point I want to make is " get on the web." ... more info»

"Just think if you were to add a bath and a couple of bedrooms to a house, it would surely increase the value of the property. And we all know how the government works, the first in our pockets."... more info»

We are under attack from all sides. I think the comparison to the automobile repair industry is very interesting. I remember when the dealers were very independent it was my way or the highway when it came to repairs and service. Now they are in competition with the local jiffy lube... more info»

"Randy, I don't know if this post below was written to provoke controversy or if the mentality of this trde has gotten to the point of replace only. There are still a lot of plumbing items out there that have to be repaired and when the good service mechanic gets on a job and finds an old faucet without removable seats he/she had better be equipped to ream the seat, in a proper manner... more info»

If all we had to do was deliver a workman to a job site, let him work all day then collect for his work, we could be pretty efficient, right? But our customers don't always allow that. On Monday, 6 customers may want us at the same time one of our guys calls in sick... more info»

Our industry has been undervalued for decades and that fact is being exploited by investors who are trying to make a quick and profitable turnaround on their money. I don't blame them for taking advantage of an opportunity but what happens is that value it pumped up and... more info»

Among the things that I get really riled up about, such as speeding in school zones, driving while intoxicated and "construction heroes." I took a few minutes this afternoon to peruse a few web links on the topic of "trench collapse." Having had trench safety training this has been an eye opening reminder of the looming danger out there... more info»

Maybe I'm a bit simplistic but it seems to me that an extended warranty from an outside insurer protects against two basic risks: One is the likelihood that the contractor will be out of business at some point down the road and won't be there to take care of the customer... more info»

I've just returned from conducting a sales tech training session for a mechanical contractor who is branching into service work. We had a great time and I saw several "lights come on" in the techs but the news I want to share is about the contracting side of their business... more info»

I realize some of you have unique challenges in the business world. Some of you are compelled to get toe to toe with customers on a daily basis. Some of you find that you must hide behind Philadelphia Lawyers (now there's an oxymoron for you!) in order to keep those bad people from weaseling out of their commitments... more info»