A super-tech is a service technician who rarely misses a day's work, continually hungers to learn new skills, is motivated to succeed, expedites jobs efficiently, has higher-thanaverage sales, rarely (if ever) has customer-complaints, helps his co-workers with a smile and is your good will ambassador committed to your organization... more info»

Mike always wrote his initials on the pipes with a wax crayon. Next to his initials, he wrote the date and next to the date he drew an arrow that pointed toward heaven. He didn't write on all the pipes, just the one's that he himself had welded. It didn't matter that the other trades would soon bury his pipes behind the walls and beneath the ceilings. Mike knew what he had done, and he knew that it would be there forever.... more info»

Although, I am not suggesting that the entire expansion of your company should be limited to a five-mile radius. Rather, that's where you start and shoot for maximum market penetration. Eventually, your customer base will spiral outwards... more info»

It's been eight weeks since my first meeting with Al — a long time friend and a twentyfive year veteran of car sales with a six figure annual income. Al had been recently recruited by a failing auto dealership who was building a new management team to turn things around... more info»

I have a lot of old engineering books. They’re all weathered and worn and the pages come apart in my hands if I’m not careful. They smell like they’ve traveled all over the world. I could sit here for hours and just look at them. I often... more info»

Are you in El Niño's path — the huge storm predicted to sweep across the U.S., beginning in January? El Niño is a group of annual storm systems that have been monitored by the scientific community since the mid 1940's and typically occur during the Christmas season. El Niño means "Christ child," hence the name... more info»