Dan Holohan

21 things you can expect from us as we begin your job

Thanks for considering us to do the work in your home. We really appreciate the opportunity to serve you. We realize that you’ve probably asked several other companies to bid on this project. They may or may not explain to you what’s going to happen during the time they’re working in your home. We thought we’d take the opportunity to tell you a bit about what you can expect from us.

1. Having work such as this performed is like having "major surgery" done on your home. It’s not something you do regularly and you probably have concerns about what’s going to happen. We’ll go over the details of the actual installation with you further and in person before we start the work. Most of all, we want you to be comfortable with us.

2. First, we promise not to arrive at your home before 8 AM. We realize that you have to get your family off to school and to work. We’ve seen contractors show up at customers’ homes as early as 6 AM and we don’t think that’s good manners. There’s nothing quite like being woken up by the sound of a tradesman pounding on your door at the crack of dawn. We promise to work around and respect your schedule. After all, you’re the customer.
3. When we do arrive at your home we’re not going to make a lot of noise that might disturb your neighbors. We won’t start unloading equipment and dropping it in the street. We won’t shout at each other and we won’t play loud music on the truck’s radio.
4. We also want you to know that we keep our vehicles in top shape. You won’t be hearing a loud muffler first thing in the morning. We’ll be as quiet as can be. Promise!
5. We won’t park in your driveway without your permission. We recognize that your driveway is your personal space and we respect that. If we park in the street, we’ll make certain that we don’t leave any dangerous tools or equipment lying around that might present a hazard to your children or to your neighbors’ children.

6. We’ll cover the walkway up to your home with drop cloths to protect them while we carry equipment in and out. We’ll also cover the floors and stairways in your home that we’ll be walking on as we move between our truck and your job during the day.
7. If we have to carry out old equipment, we’ll wrap it in plastic first to make sure no debris winds up on your floors. We’ll take great care if we have to move any furniture out of the way to get equipment in and out of your home. And we’ll wipe our feet and make sure we don’t track in mud.
8. We will, of course, have complete liability and comprehensive insurance coverage when we show up to work at your home. If one of our employees gets injured while on your property, it will not affect your homeowner’s insurance policy. And should we accidentally damage your property (it hasn’t happened yet!) we want you to know that our insurance will cover that damage up to two million dollars. We are a responsible company.
9. Our professional licenses will be current and the technicians who work in your home will be fully bonded. None of our people will wander into parts of your home where they have no business being.

Page: