Convenience of service
Now we have all of the primary connections located right in front of the under sink cabinet or where the connector system is easily accessible by the homeowner and the service person. Sometimes the best place to install an R/O is not under the sink. The manifold connector system gives the installer more options in placement of the R/O system and it's components. Everyone will benefit from installing R/O systems this way. The homeowner gets a much simpler way to service the system themselves or at least shut it off in the event of a leak, benefiting the dealers who sell convenience of service. As for the service person they get in and out of the service call much quicker increasing productivity. This also decreases the service persons exposure to the customers under sink plumbing. The less contact with aging plumbing the better.
Leaks just happen
I have been blamed for more leaks then I care to remember 90% of those leaks were from the homeowners faulty plumbing. The weight of a full storage tank is enough to send it through the average wet particle board cabinet bottom. So I would suggest a piece of plywood under the storage tank to displace the weight. If it's your leak, than I would also suggest a professional water removal company and a new cabinet bottom. Try to asses the damage as soon as possible if your honest and understanding, that is all any customer can ask for in this situation. It's hard to admit a leak was your fault but if you lie and make excuses it will make you look even worse. I have been able to keep most of my catastrophic leak customers, most people would be happy if you just had a carpet cleaner show up to clean their carpets or give them a free months rental.
Customer Satisfaction
Satisfying the customer, making them believe you went that extra distance for them, is what will keep them referring you new customers in the years to come. In the thirteen years that we have been installing equipment we have only had to use our liability insurance once. The rest of those seemingly far to frequent leaks we were able to satisfy the customer with our own means rather than getting insurance involved increasing our premiums.
Conclusion
The water treatment professional of today needs to be more aware of the liabilities that exist with installing water systems in customers homes and businesses. A connector system may not be necessary for all installs. But I have found many situations where a connector system has proven to be an invaluable tool, icemaker installations being just one of them. This device should be in every service truck so that the service person can determine the best time to use it. It is very important that the customer at the time of trouble, under the sink ,be able to easily locate and shut off the R/O system with as little effort as possible. The old days of just slapping in R/O's and not worrying about the inevitable service of that system are over. The customer will not accept poor quality installations or equipment. Remember this reflects down on our industry as a whole and service is the name of the game.
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Respectfully,
David Walling
"Plumbers Protect The Health Of The World."
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