Now in their ninth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from companies' own clinets and are therefore an indication of a well run, healthy business, worthy of patronage.

The award system focuses on seven criteria, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception.

The criteria are rated individually in percentage terms and the final score is an amalgam of theses. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A list of over 3500 businesses who have achieved this standard can be viewed at www.achiever.com.au

Fire Hydrant Systems Pty Ltd achieved a 95.76% overall score for Customer Service and Relations, topping all other Victoria Plumbing Services & Supplies businesses. The 2006 Australian Achiever Award proves Fire Hydrant Systems Pty Ltd delivers on the promise of customer satisfaction.

Established by Murray Trapnell four years ago, Fire Hydrant Systems specialises in the latest standards in the Fire Protection Industry, especially the Hydrant/Booster sector of Commercial and Industrial Plumbing. The team are expert in locating unusual fire protection products, and can advise on the best way to handle fire safety requirements.

Some of the comments Australian Achiever received from Fire Hydrant Systems Pty Ltd customers were:

I am very happy with their service. They are very professional, courteous and friendly and very helpful with problem solving. They have very good customer service skills.

Their service is great. They are always punctual with deliveries or information - which is crucial in this business. He can be contacted any time of day and is always professional in his approach and dealings.

I find they are very reliable, dependable and willing to offer assistance when required. They are easy to work with and very helpful. They are a very professaionl business.